The experience was horrible. We have stood in line two times to rent a car and both cars we rented were bad. We're in line for the third time. I call customer service and the woman tells me there is nothing she can do about what is wrong with the cars.....REALLY
Got off my plane. went to pick up car. And forgot to call my credit card company and let them know I was leaving State. LOL my credit card declined 3 times before I was Smart enough to realize ummmm maybe i should call the Credit company. The Employee that was helping me get the car was very Patient. Kind, Courteous. even thru all the embarrassment he assured me that this happens and patiently waited for me to handle business on my side. Thanks Thrifty. The car was Clean the service was great and the employees were awesome.
The car was clean, ran wonderfully, and was available quickly. The staff was friendly and explained things very clearly. The only complaint I have is finding the location at Piedmont-Greensboro airport. It is not with the other rental agencies, and is inside the terminal, which was confusing.
Never rent from them, they over charge you for your rental and say they are going to credit your account and never do. They do not return phone calls, They need a new manager.
Overall good experience. I had to exchange my rental due to bad odor. Although it was uncomfortable but the rep on counter was very cooperative and made the change quickly.
The main number is a call center in some other country, that did not have a direct line number, but a google search found it, and the awesome manager gave us very clear instructions.
Overall, the experience was great!
Thrifty Car Rental is a US Car Rental based in Greensboro, North Carolina. Thrifty Car Rental is located at 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA.
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