I was looking for a new laptop and some accessories but after reading previous reviews and given the crowed size, I had little hope until James Page offered to help us. Long story short, this young man was super. Knew his products, explained things well, and did and excellent job in making my wife and I happy customers. This young man was a great example that I hope many other young people look to follow. My wife and I are glad to have gone. Thank you James.
I understand thy are busy around this time but at least be honest about your appointment times.
I am eighty. I was greeted immediately. Asked what I needed and told where in the store I should wait. I went there and waited 10 minutes with no place to sit. I finally went and dragged a bar stool to wall where I was waiting. At about 15 minutes I spotted a tall man in red shirt. I waved for him to help. He was a supervisor of floor staff. He tried 3 times to get someone to help and after 5 or 6 more minutes he decided to help me himself. I bought a $20 cord to attach iPhone to computer. I wanted an iPad but he said I would have to wait at least 30 minutes. He suggested if I came back in 2 weeks they would not be so busy with after Christmas business which I will do.
I figure after spending years reading and evaluating the the reviews of others, I should start paying back.
This morning after reading a number of less than flattering reviews about this store, my wife and I went anyway. Upon arriving, almost didn't go in because it looked crowed, but what the heck, I just drove for 45 minutes.
If you have another Apple Store remotely nearby, I strongly recommend trying them first.
This place deserves more love. I showed up without an appointment expecting to sit there forever. Instead they gave me a time for the afternoon and told me I would get a text with a 15 minute window. Okay, so I went and worked nearby and came back when the text came. That’s when Bo checked on my phone. Bo was friendly, helpful, and happy to check multiple issues even if they were minor. I didn’t expect miracles or short waits; I expected nice service that solved my problem and I got that.
Set aside your whole day if you plan on going here
While the employees are friendly, the service here is horrible. Although I'm a student working two part-time jobs, I may very well need to find time for a fourth visit if they can't help me this time.....
What's the point of making an appointment if you still have to wait for an hour?
I have been to the Greensboro Apple Store 3 times this week for a fun total of 9 hours. After checking my phone battery and realized it was dead and swollen, they offered me a new phone for the price of the battery. Awesome! But their server was so slow transferring data that I spent three hours there and ended up having to leave it overnight. When I returned the next day, they claimed it actually didn't transfer properly and that they would have to try again (for 3 more hours). On the upside, I have a new phone. On the downside, the texting app freezes and will not work whatsoever. When I show up to the Apple Store and explain how this is my third time coming back in a week, I was told that they could not fit me in today and that I should come back another day.
Apple Friendly Center is a US Electronics Store based in Greensboro, North Carolina. Apple Friendly Center is located at 3320 W Friendly Ave, Greensboro, NC 27410, USA.
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