No points for clc stays so won’t be staying here again. Plenty of other choice hotels around that does. I stay in motels 300 nights a year points adds up quick.
This is The absolute WORST motel I have ever stayed at from a customer service perspective!
Desk clerk (think her name was Alesha) was extremely rude and unprofessional towards me. Hotel management and Elite Choice Privileges customer service were so busy defending her and ignoring how I was treated that they basically gave her the go ahead to treat all future customers with disrespect because she now knows there are no repercussions for her bad behavior. I have stayed at this hotel a lot and this is actually the second bad experience I've had because of her. Her treatment of me was so awful I have contacted a lawyer to sue the company on the grounds of discrimination. No one should be able to have free reign to treat another human being with such disrespect, especially unprovoked!
Always love my time at the Sleep Inn. Rooms are always clean. Staff is friendly and always willing to help in anyway to make sure you have a great stay. As always a bonus for me is smoking rooms are available and pet friendly. Thank you Sleep Inn.
2. Last night, I asked to book the shuttle for this morning. Another girl at the front desk said I didn't need a reservation, I just needed to show up. This morning I show up, and the jerk at the front desk says I needed to book the shuttle, showing me the clipboard with form that needed to be filled out. It was all I could do to not go ballistic. They called another shuttle company and they're paying for it!
The right hand doesn't seem to know what the left hand is doing.
1. On day 1, the girl at the front desk wasn't about to let us leave our bike boxes while we were gone, though we had rooms booked upon return. She had "not been told by management." They eventually finally let us put the boxes in the laundry room, but when we returned 4 days later, the staff there didn't know where the boxes had been moved! They had to call all over. I got in before 3 pm, but it wasn't until well after 4 that I got my bike box (with street clothes in it).
I even asked before checking in and clerk said yes.
Staff are either woefully ignorant of standard procedures, or they are not trained in basic customer service. These are problems of inept management. It is abundantly clear that hotel staff are NOT empowered to make decisions, no matter how insignificant from a monetary perspective, that would create outstanding customer service or positively delight customers. From a customer service perspective, this hotel is an abject failure. From a management perspective, it fails miserably as management has failed to create any sort of communications with the staff in anticipation of customer needs, be it considering how best to facilitate timely travel from PTI to the hotel, or anticipating that upon arrival from a 4-day bicycle tour, the customers just might want their bike boxes. This hotel fell far below my expectations, and well below how most successful hotels - those with regular repeat customers - operate.
Any reviews that state that this place is 4-5 stars are fake and created by the staff. This place is run by thieves. Dont stay at this location. Your personal items will be stolen and you will be overcharged. These people tried to charge me an extra $100.00 for smoking in a non-smoking room. But I dont smoke, so I left. Obvious scam. They were intent on stealing my money. What comes around goes around. Good luck
Sleep Inn Airport is a US Lodging based in Greensboro, North Carolina. Sleep Inn Airport is located at 7 Sharps Air Park Ct, Greensboro, NC 27409, USA.
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