Lukas at the front desk was an excellent display of character, hard work, commitment to excellence and integrity. We were extremely happy to see someone who was competent and willing to go the extra mile. Thank you Lukas for displaying such a good example.
This use to be a five star hotel. I have been coming here for years and had great experiences over the years. This is the first time I have not had the best experience in many years. So because of this incident I'm giving it three stars. I hear that they are going to be redoing that tower after thanksgiving. I hope that they get rid of the bugs too. Other wise it's a great hotel and I hope to be back in the future. Minus the bugs.
Been attending conferences here for a few years, 5-6, always was a pleasant stay. Until this last stay back in November I️ had a very unpleasant experience with a front desk clerk. She was extremely rude to myself, my wife, and multiple people in a party of ours. We reported it to the front desk manager after our stay
But when I called to complain about ladybugs flying in the room my call was dropped twice. I had to go down stairs to the front desk and bring the manager with me.
I spent a few days here for a professional conference. The facility was generally very nice and had a lot of space to offer, but a lot of the closer details lacked. In some of the conference breakout rooms, the vinyl and metal chairs that were set up were very disgusting. I looked at the back of the chair in front of me and it was splattered with something brown and crusty. The chairs were also unnecessarily linked together, which was really awkward and uncomfortable for grown adults in suits. It sucks being crammed on top of a stranger. Another issue was the bathrooms. The automatic soap dispenser was not very responsive and only spat out a tiny amount of soap foam. Some not at all. One of the sinks was backed up with toilet water and some of the faucets never turned on. The event staff were friendly, but did not speak much English and it was hard to ask for things like coffee or creamer at the meals.
My stay has been super comfortable! Beds are comfortable and clean, but squeak very minimally if I move around a lot in bed. The bathroom is pretty! I enjoy the rain shower (don't really want to get out of the shower bc its too good!), and small toiletries that come with the room. I was able to rest well in my room after long day with no problem. I will keep this place in mind next time I come to Greensboro!
I’ve never left a negative review in my life for anyone or any company, as I think it is a display of bad character, but this is our experience and I️ am appalled with how it was handled.
The location is great with plenty of restraunts in close proximity and a mall walking distance away. The rooms are very nice with incredible cleaning service. I really enjoyed my stay and would do it again.
I had great customer service from the manager, maids and janitor and bell hop.
My 11 year old was a bit concerned about the bugs. I don't blame him.
Over the phone, only to be given more attitude. Then after having negative experience with him, spoke to the GM who I️ was told is a very respected gentleman in the city and displays high integrity and character.
Over the last 5-6 years we have spent close to 30-40 nights there averaging at least $150/night, that’s $4500-$6000 dollars. The best they said they can do for us was give us 2000points which would equal around $25-$30.
After being on the phone with multiple people for hours of my time I️ was able to get a hold of the GM, Mr. Milani. He seemed to be shuffling through paperwork while I️ was attempting to convey the utter rudeness we received from the individuals in the hotel. He finally gave me a moment of attention, said he would look into himself, took my name and phone number and said he would be getting back to me. This is now been over 2 weeks, still have heard nothing back.
Sheraton Greensboro At Four Seasons is a US Lodging based in Greensboro, North Carolina. Sheraton Greensboro At Four Seasons is located at 3121 W Gate City Blvd, Greensboro, NC 27407, USA.
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