The African male (Mr.Dont..) that I spoke with was very unprofessional and rude. Obviously, he needs a class on customer service and I've read other post that discussed his unprofessionalism.
The guards at the front door were very polite and we made smalltalk. However, the agent was very short & matter of fact with me and did not answer my question. I was there because of a fraud issue & my previous employer had a security breach which caused a hacker to get all our W-2 info. Someone had filed a tax return shortly after I did, hence the visit.
Also told me I didn't make an appointment when both the front guard and scanner had me on their lists. We argued this for a while until he had the genius idea to check the back of his page, and lo and behold there my name was.
The policeman in front door of the building was always polite. However the security guard inside the IRS waiting room was impolite - sometimes rude. The staff were ok. I wish the IRS staff responsible for answering tax related questions could be more knowledgeable. That's said, the staff don't get sufficient training...
Waited half an hour on the phone for an appointment. They won't see you without one even if the place is empty. When we arrived, they had no trade in our appointment, and we were treated like scum by the security guards. They have no idea about professionalism. Awful place.
When asking about this issue & if I would have to return if they try to file falsely as me again he never answered my question and kept giving a response to a question I wasn't asking. I work in customer service, I can tell when someone isn't listening.
The date is October 5th: after receiving a letter from IRS, I arrived around 3:50PM. On entering the building, I noticed that the IRS office had the lights turned down. I looked around, and I believe there were three security guards in the lobby. One guard approached, then another. I asked when did the office close? The second guard to approach said, 4:30PM. I then told him: now, I can understand the 1.6 review rating of this IRS office. I had visited the same office months earlier and, after recieving a number with a 4 hour wait, was told the office was closed--no further taxpayer assistance. Today, the officer gave me a print out indicating only 4 limited functions were available for walk in taxpayers. One of which is--to pick up forms--which are usually not there! My rating of 1 star is entirely too high.
Us Internal Revenue Services is a US Accounting firm based in Greensboro, North Carolina. Us Internal Revenue Services is located at 4905 Koger Blvd, Greensboro, NC 27407, USA.
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